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Error case

In case you encounter an error with the Configuration Cleaner for Jira app, please proceed with the following steps:

  1. As a Jira administrator, navigate to General Configuration > System > Logging and Profiling.

  2. Click the “Configure logging level for another package” button and insert the following information:

    1. Package name: “com.tngtech.jira.apps.ccfj”

    2. Logging level: “DEBUG”

  3. Return to the Configuration Cleaner analysis page and perform the analysis one more time.

  4. Check your atlassian-jira.log file for any error messages regarding the above stated package name.

We are happy to assist if you need help with the plugin or encounter any problems. Please open a ticket at our service desk.

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