In case you encounter an error with the Configuration Cleaner for Jira app, please proceed with the following steps:
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As a Jira administrator, navigate to General Configuration > System > Logging and Profiling.
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Click the “Configure logging level for another package” button and insert the following information:
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Package name: “com.tngtech.jira.apps.ccfj”
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Logging level: “DEBUG”
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Return to the Configuration Cleaner analysis page and perform the analysis one more time.
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Check your atlassian-jira.log file for any error messages regarding the above stated package name.
We are happy to assist if you need help with the plugin or encounter any problems. Please open a ticket at our service desk.