Survey migration trouble-shooting
Survey data is not migrated shown on page
If the legacy to cloud macro migration is shown as successful (
) in the Survey Migration Assistant (step 3), but on the page you see ‘the survey data is not migrated’, this means there has been an error during data migration in step 1. Please check the logs of step 1 on the server/DC side and retry the app data migration.
Survey too large
If the survey (without responses) is larger than 240 kB, it cannot be migrated to the cloud, since it is saved in forge storage and therefore its limits apply. This will be indicated by a banner on the migrated page. In order to solve this, you have to reduce the survey definition size before migration e.g. by using links to images instead of images themselves, and then re-migrate.
Nested surveys
If the survey is nested into two or more macros on the server/DC side, you will see an error banner on the page after macro migration. Additionally, the Macro Migration Assistant for Survey will show you a warning (
). In order to fix this problem, you first need to
revert to a page version using the legacy editor
unnest the survey
convert the page to use the legacy editor
convert the macro using the survey macro migration assistant
Timed-out data migration
The data migration is shown as ‘Timed-out’ in step 1 of the migration process. This might only be due to the migration taking longer than 15 minutes. Please revise the migration logs carefully. If the app data migration was successful, the last log message should contain “App migration settled by Cloud app with status SUCCESS, percent 100 and message : All events processed successfully for transferId: ”. If you need help, please open a support request.
Manually migrate the definition of a single survey
In the case you want to migrate only a single survey, you can do this manually. This will only migrate the definition of a survey, no responses will be migrated!
On server, open the survey and toggle “Advanced Settings” to “on”. You can then select the “JSON” tab and download the JSON of the survey definition. On cloud, create a new survey. Open this new survey, toggle again the “Advanced Settings” to “on” - and paste the JSON into the JSON tab.